Are You Spending Too Much on IT Support?

Transform your IT organization into a strategic partner of the business

IT support costs can be as high as 60% of the entire non-payroll IT budget. With having to deal with shrinking IT budgets on one hand and the growing demands of business users on the other, CIOs and IT managers face the challenge of managing costs while maintaining high service levels.

i³ can help you revitalize your IT support through:

1. 30-40% reduction in IT support costs: Global-flexi delivery model of onsite, offsite and offshore resources enables significant cost benefits

2. 50-60% reduction in rework: ISO 9001:2000 certified processes and QA framework help streamline processes and optimize resource utilization

3. Enhanced service quality: Global best practices and world-class infrastructure help reduce production downtime and improve asset utilization

4. One stop shop for all your technology needs – Infrastructure, Application and Consulting

5. Broad spectrum of available skills: Manage hiring costs through ready access to the services of our technology experts

6. Improved CSAT for end-to-end IT support: Improve response times and offer 24X7 support to deliver a superior end-user experience

Organizations have been outsourcing to low-cost destinations to augment capacity while keeping costs under check. Our decade-long experience in the industry suggests that outsourcing relationships are more beneficial when founded over a strong ‘partnership’ approach then a pure-play ‘client-vendor’ arrangement. As demonstrated in the diagram below, a partnership approach provides for seamless integration of the client’s and the vendor’s IT resources. This enables the client to not only increase resource capacity at a fraction of the cost but also leverage time-zone differences to deliver 24x7 quality service to the business while maintaining superior service levels.

Our clients have been and are successfully leveraging our partnership framework to deliver value to their business. We have helped our clients achieve benefits in three key areas:

• Operational Efficiency: Access to cost-effective skilled resources helps the client reduce overall costs of managing IT operations and gain productivity improvements across the board.

• Business Effectiveness: The client’s IT team has more bandwidth available to focus on critical activities while the i³  team takes over the management of routine tasks. The client gains round-the-clock IT support through access to resources across time-zones

• Strategic Differentiation: By gaining access to new skills and technologies outside the organization, and by freeing up time that was otherwise spent on routine or administrative tasks, the client’s IT team is able to take up projects of strategic importance.

Our time-tested partnership approach leverages highly skilled resources, world-class processes and depth of technology experience and frees precious in-house resources from mundane tasks. i³ has the right skills in Application Development and Management to support you in building innovative technology solutions so that your business is ready to meet future challenges and accelerate the pace of growth.

To help us understand your specific business needs, call us at 973-535-3445 or write to Rajeev.Desai@i3intl.com